Welcome to the Grandora Mart Help Center. We are here to make your shopping experience simple, convenient, and stress-free.Ordering Made EasyShopping with us is quick and hassle-free. Just browse our store, add products to your cart, and proceed to checkout. You will receive a confirmation email as soon as your order is placed. While you do not need an account to shop, creating one allows you to track orders easily and enjoy a faster checkout process in the future.If you need to update or change your order, please contact us immediately at support@grandoramart.com. Once an order has been shipped, modifications are no longer possible.Shipping & DeliveryWe deliver across the UAE with reliable courier partners. Standard delivery takes 7–14 business days, depending on your location and product availability. Once dispatched, you will receive a tracking link via email or SMS so you can follow your order in real time.If your order does not arrive within the expected timeframe, our team will assist you right away.Product AvailabilityOur products are carefully selected, but popular items may sell out quickly. If an item is unavailable, it will be clearly marked on the website. Product images and descriptions reflect the actual items, although slight variations may occur.PaymentsYour payments are safe and secure. We accept major debit/credit cards and online wallets only. Transactions are protected with SSL encryption and trusted payment gateways to ensure your details remain private. Please note that Cash on Delivery (COD) is not available.Returns & RefundsIf you receive a damaged, incorrect, or faulty product, you can request a return within 7 days of delivery. Once approved, refunds will be processed to your original payment method within 7–14 business days.Customer SupportNeed help? Our friendly support team is always ready to assist.Email: support@grandoramart.comPhone: +971 [Insert Number]We usually reply within 24 hours on business days.Stay UpdatedSubscribe to our newsletter during checkout or via the website footer to get updates on new arrivals, exclusive offers, and special promotions.Did not find your answer? Just reach out to us at support@grandoramart.com, and we will be glad to help.